State Farm® Insurance Agent Steve Paykel

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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Hatim Fairaq

June 21, 2024

5 out of 5

"Great service and good rates! Very happy with my coverage!"

Laura Saemann

February 2, 2024

5 out of 5

"Very helpful and friendly"

We responded:

" Thank you for your kind review, Laura! The Steve Paykel State Farm is always happy to help good neighbors like you with their insurance needs. Let us know if we can help with anything further! "

Abby Ford

January 17, 2023

5 out of 5

"Great customer service! I’m new to the insurance world, so my agent is always willing to take the time to educate me about my options and find ways that I can save, such as with the Drive Safe and Save and Steer Clear programs. Highly recommend!"

We responded:

"Abby, thank you for the review! My West Bend team and I love educating our customers on coverage options and utilization strategies like our Drive Safe and Save, Steer Clear programs that are clearly designed to help save on premiums. I look forward to working with you for many years to come."

Chrissy Conwell

September 15, 2022

5 out of 5

"Life long State Farm customers… have added the third generation to the SF family! Always there to help us instantly!!"

We responded:

"Thanks Chrissy, like a good neighbor, it's like we are right next door, I appreciate you and your family choosing us at our West Bend office!"

Katrina Sanders

July 5, 2022

5 out of 5

"Became a policy holder with State Farm a little over a year ago and have always had a pleasant experience when dealing with my insurance. Prices are fantastic. Everything is explained so well and it’s all done in a timely manner. Tim is fantastic to work with! Highly recommend!"

We responded:

"Katrina, thank you so much for the review and feed back, our prices on our auto policies are great as is the service you receive from our office in West Bend. We look forward to serving you for many years to come!"

Lisa Bruesch

April 19, 2022

5 out of 5

"Steve and Tim have been very helpful and acomodating finding the right coverage for me and my family. We have multiple insurance plans and love how simple and easy it is to make any necessary changes and follow up on the coverage plans. Thanks for all you're doing to make this a painless task."

We responded:

"Lisa, thank you for the great review. We love working with small business owners like you that appreciate good service in West Bend. Helping you with all your insurance needs is our great pleasure!"

SnowyWolf5645

January 7, 2022

5 out of 5

"I started using Statefarm in I believe 2020, for a year I didn't realize I was being overcharged for what vehicle I had to insure, but ended up getting it fixed right away and Tim was very understanding. We bundled two vehicles at this time and unfortunately later on in 2021 I had broken up with the person I bundled cars with. So I was stuck paying for their insurance. I called right away to cancel the insurance, and it seems that Statefarm had been very busy and my request was still pending even after calling several times. Called today and found out I don't have to pay my bill at all this month due to having the discount leftover. This definitely brought my mood up."

We responded:

"Thank you very much for your great review, it has been a pleasure working with you on your auto insurance and we were happy to get you the great news, our office in West Bend prides itself on providing superior service to our customers."

Mercedes Loomans

December 3, 2021

5 out of 5

"With three teenage drivers in the house Steve was quick to provide us with helpful savings tips and products to keep our costs down. We would highly recommend Steve because of his attention to details and prompt service."

We responded:

"Mercedes, at the Steve Paykel State Farm Agency in West Bend, we love helping families with young drivers navigate the intricacies of auto insurance, it is a pleasure working with your family!"

James Comeau

July 1, 2021

1 out of 5

"Like a good neighbor ? More like a bad neighbor. I had a policy with them for years. I got kicked off of my policy. Why because i was a victim of a crime and how dare i try to regain my assets by using the insurance coverage i pay for. So now i realize how much of a ''good neighbor'' they are. Not happy now i feel victimized and now punished for being a victim . Added: I was a customer for 7+ yrs."

We responded:

"James, I understand both sides of this situation, my office strives to provide superior service to all of or customers!"

Jack Smith

May 12, 2021

5 out of 5

"I have had my auto insurance and home insurance through Steve Paykel for the past 5 years and could not be more satisfied with the coverage and customer service I have received. I highly recommend Steve to anyone!"

We responded:

"Jack, thanks for the kind words, working with you to get the proper insurance to cover your auto and home in West Bend is the type of service our State Farm agency consistently provides."

Matthew RN

February 16, 2021

5 out of 5

"Steve is dedicated to my success both in my retirement accounts as well as in my insurance needs. He is professional, knowledgeable and always a phone call away if I have a need or question. He staff is always on top of things and treat my needs and questions as if they were caring for their own family. If you have insurance or retirement needs I highly recommend Steve Paykel."

We responded:

"Matthew, thank you for the wonderful review. We love helping families plan for their future and help with the building blocks of proper insurance coverages!"

Heather Hammack

October 2, 2020

5 out of 5

"Very personable and quick to respond to any issues we've ever had - highly recommend Steve and Kathy!"

We responded:

"Thanks Heather, it's a pleasure working with great customers like you!"

Nancy Deffenbaugh

July 13, 2020

5 out of 5

"We have at least 6 policies with Steve and Kathy. They have been great helping us manage all of them. I would highly recommend Steve Paykel for your insurance needs!!"

We responded:

"Nancy, it is a pleasure helping you and Neal with your insurance needs...thank you for the recommendation!"

Elliot Wiegerling

June 5, 2024

5 out of 5

"Just became a new customer and never had a better experience obtaining a new insurance policy. Steve was very kind, patient, and very knowledgeable. Highly recommend"

We responded:

"Elliot, thanks for trusting us for your auto insurance needs, we look forward to our West Bend State Farm Insurance office helping you for many years to come!"

Lee Sherman

January 10, 2024

1 out of 5

"Requested a quote for auto/home ins as military veteran...from a military website. Returned a call to ask questions and air some frustrations. Unfortunately, a very short conversation because Tim hung up on me. Apparently it is all about sales & $. My clean driving record means nothing!"

We responded:

"Lee, you and I had an in-depth conversation regarding your situation that caused your previous cancellation, after that conversation you indicated that you did want us to follow up on the quote as it was saving you money from what you are currently paying with another carrier, that is exactly what was offered, I am sorry that the multiple accidents in a very short time by a driver in your household caused the prior cancellation, but all drivers records are considered when making these decisions. Feel free to give me a call directly if we can help you further."

Ben Mccardell

September 15, 2022

5 out of 5

"I was able to get a meeting quickly, and after maybe 20 minutes together I was all set up for my car and bike. It was straight forward, no pressure, and im paying less now. Gotta recommend!"

We responded:

"Ben, thanks for choosing us for your car and motorcycle insurance and thank you for the review, it’s great working with customers like you here in our West Bend office!"

Austin Martinez

May 9, 2022

5 out of 5

"Insurance feels like a game but not with Steve. Setting up coverage was easy and I believe that I was given the best policy for me. Steve is easy to talk to and always gives intelligent, timely responses whenever I have question. Steve’s sense of humor is very refreshing compared to most insurance conversations that are serious and stressful. I’ve been rear ended and had my car stolen and on both occasions State Farm was the least of my burden. I can’t imagine a much better, painless experience with an insurance company."

We responded:

"Austin it has been a blast working with you on your Auto insurance at our office here in West Bend. We do try our best to make insurance easy to understand and navigate...with a little humor to lighten the sometimes stressful situations like accidents and having your auto stolen right in front of your eyes. Thank you for the great review!"

Scott Weinandt

January 31, 2022

5 out of 5

"Great, professional customer service and complete insurance coverage at a competitive rate."

We responded:

"Scott, thank you for the the review, we strive to provide outstanding customer service at our West Bend office!"

Nick Damp

December 10, 2021

5 out of 5

"Steve is great! Very informative and professional!"

We responded:

"Nick, thanks for the review, my staff and I at our West Bend State Farm office are proud to work with great people like you. Insurance can at times seem confusing, especially when dealing with car, home, life, umbrella policies, we strive to simplify the process, I look forward to working with you for many years!"

Rixk Krieser

December 8, 2021

5 out of 5

"My wife and I have been State Farm customers for over 20 years but have changed to Steve’s office with in the 2021 year. Steve and Tim are very low key individuals , very good at answering questions going over the various products they sell in detail until you know the product you are buying in side and out . They make you laugh and treat you as if you were family . Changing my agent to Steve was the best decision I made ."

We responded:

"Rick, thank you for the awesome review, it has been our pleasure getting to know you both, my office in West Bend loves helping our customers better understand the coverages on their Auto, Home, Life & other insurance policies. Any time you need a laugh, drop on in!"

Mattie Christianson

September 29, 2021

5 out of 5

"I have been insured through Steve for car and home owners for many years and have always had outstanding service. They respond very quickly to any request and really take the time to understand exactly what you need to have the best coverage. 10/10!"

We responded:

"Mattie, it has been a pleasure working with you on your home and auto insurance, we pride ourselves on providing superb service to all of our customers in Milwaukee and surrounding cities like West Bend. We look forward to working with you and your family for many years to come!"

Hel Lein

June 25, 2021

5 out of 5

"I have never had insurance presented to me in an easier, faster, or more accessible way than I did today with Steve Paykel. I was able to sign up for car insurance while at a dealer ship in 15-20 minutes Steve was so kind and absolutely amazing at making me feel comfortable, and getting the coverage that I needed to drive out of the lot. I wouldn't want anyone else to insure me. Thank you again Steve!"

We responded:

"Thanks Hannah, we love providing great products and super fun service!"

Lisa

February 15, 2021

5 out of 5

"Steve Paykel provides great service, is quick to respond, listens to my needs or questions and is attentive to detail."

We responded:

"Thanks Lisa for your review, we pride ourselves on providing superior service!"

Christine Millen

February 13, 2021

5 out of 5

"I love the insurance I have with these people every time I have a question they are right there to answer it"

We responded:

"Christine, thank you for the review, we love working with customers like you!"

Madison Paykel

July 14, 2020

5 out of 5

"Working with Steve & his team is beyond amazing! Hopefully we continue to save money on our vehicle and home insurance along the way. :) The personal connection is like no other with plenty of open communication."

We responded:

"Maddie, rest assured we will do our best with your auto and home insurance, it's always a pleasure working with first time homeowners like you and Shayne. Thank you for the wonderful review!"